At Apple Dumplin Baby, we love to hear from our customers. Our customer service department is open from 8:30 a.m. until 5:30 p.m. Monday through Friday and closed on Saturday and Sundays. If you can not reach us by phone immediately due to high call volumes, please email or leave us a message. One of our baby gift specialists will contact you shortly to address your gifting needs. Customer satisfaction is our number one priority.
Returns and Exchanges
Apple Dumplin Baby hopes each of its’ customers is satisfied with their gift purchase, however, we do not issue refunds or exchanges on any purchase unless damaged due to shipping or delivery. Damages must be reported by the recipient within 24 hours of arrival. Purchases are to be returned to Apple Dumplin Baby in its original packaging and the box it was shipped in. Please report any product damages to the respective carrier prior to calling Apple Dumplin Baby. After reporting damages to the carrier, recipients must call Apple Dumplin Baby for an authorization number prior to making a return before any refunds or exchanges are granted. Products returned without this authorization number will not be honored. You may cancel your order prior it being shipped or delivered. If the order has already been shipped or delivered, we can not cancel your order. All cancellations are subject to a 20% re-stocking fee. All custom/personalized orders and shipping and delivery charges are non-refundable.
To guarantee our gifts arrive in perfect shape to your recipient, we do not ship gifts over the weekend. Any orders placed after 10:00 a.m. on Thursdays will not ship out until Monday. Only gifts coming from our local Memphis facility can be shipped overnight at an additional charge if the order is placed after 10:00 a.m. on Thursday for a Friday delivery. Any local Memphis facility gift orders placed after the Thursday 10:00 a.m. cut off time for shipment will be shipped on Monday. No exceptions.
Online Orders
Orders received by 12 pm CST Monday-Friday usually will be shipped the same business day otherwise you will be notified by phone or email if something should occur with your order. Orders received on Saturday or Sunday usually will be shipped on Monday. Count the next day after you order as the 1st business day (Monday-Friday are considered business days).
Hospital Deliveries
We do not recommend shipping to hospitals because we can not guarantee a patient's check-in/release date. The gift is usually sent to a general receiving department before being routed to the patient's/guest's room. It's always best to send the gift to their home address to guarantee delivery. We will honor the request, but it is at the customer's risk and no refunds are given if the patient and/or guest can not be located or has checked out. No exceptions. If the gift is shipped back to Beaux Cadeaux, the customer will be responsible for any additional shipping charges to Beaux Cadeaux as well as resending the gift to the customer's home.
Residential Deliveries
Local Residential deliveries will be made Monday through Friday between 9:00 a.m. and 6:00 p.m. We request the recipient’s phone number so we may arrange a mutual delivery time. If no one is home to receive the delivery, a note will be left at the residence and a second attempt will be made with an additional delivery charge. Gifts will not be left with neighbors or outside unless prior approval is given by the recipient. Apple Dumplin Baby is not responsible for any gifts if the recipient chooses this option. A signature is required for all deliveries.
Business Deliveries
Local Business Deliveries will be made Monday through Friday between 8:00 a.m. and 5:00 p.m. If the recipient is not in the office, the gift will be left with the receptionist or office manager. If the business is closed, a second delivery attempt will be made with an additional delivery charge. A signature is required for all deliveries.
Shipping Carriers
Apple Dumplin Baby uses the following shipping carriers: USPS, FedEx, and UPS.
Terms of Payment
Full payment is due at the time the order is placed. We accept cash, check, Visa, Mastercard, Discover, and American Express. If you prefer to pay by check, it must clear our bank before your order will be shipped or delivered. There will be a $30.00 NSF charge on all returned checks.
Disclaimer
Apple Dumplin Baby terms, conditions, gift prices, and promotions are subject to change without prior notice.
Local Hand Delivery is available custom gift baskets to: Memphis Tennessee, Cordova Tennessee, Germantown Tennessee, Collierville Tennessee, Bartlett Tennessee, Olive Branch Mississippi and Southaven Mississippi
One day ship for custom gift baskets to:
Nashville Tennessee, Knoxville Tennessee, Chattanooga Tennessee, Murfreesboro Tennessee, Clarksville Tennessee, Jackson Tennessee, Jackson Mississippi, Vicksburg Mississippi, Greenwood Mississippi, Tupelo Mississippi, Hernando Mississippi, Little Rock Arkansas, Fort Smith Arkansas, St. Louis Missouri, Huntsville Alabama, New Orleans Louisiana, & Baton Rouge Louisiana
